Dorimelva / Information & support

FAQ

Last updated: October 26, 2026

What does Dorimelva sell?

The new Dorimelva collection presents eyeglass frame designs in different silhouettes and colors. Read each listing and clarify essential practical details before purchasing.

Are prescription lenses or protective features included?

Do not assume prescription lenses, a prescription service, blue-light filtering, UV protection or safety certification. Images show design presentation rather than verified lens properties. Ask about the exact item and consult an optician for prescription fitting.

How do I choose a size?

Use the fit of a comfortable current pair as a discussion point with an optical professional. Images do not confirm measurements. Ask for any missing dimensions before ordering, and see How to Choose.

Where do you ship and in what currency?

The store currently serves the United States, with prices in USD. Standard shipping is $5.99 below a discounted merchandise subtotal of $50 and free from $50. Expedited shipping is $7.99.

How long does delivery take?

Preparation takes 5–10 business days after order/payment confirmation, subject to needed information. Standard carrier transport takes 10–15 business days after dispatch. The combined standard planning window is 15–25 business days; estimates are not guaranteed arrival dates.

Can I return an item?

Request a return by email within 30 days of receipt. The Return Policy explains condition, return postage, the address and the inspection and refund process. Contact us before sending a return.

What if an order is damaged or incorrect?

Email the order number and a description of the problem, with relevant photos if available. Retain the packaging while the issue is reviewed. We will explain an appropriate resolution based on the circumstances.

Who runs the store?

Hangzhou Yinyu Media Co., Ltd. operates Dorimelva. Fan Qingge is the Owner. Company, return and separate business contact details are shown below.