Last updated: October 26, 2026
Request period
Email service@dorimelva.com to request a return within 30 days after receiving the item. Include the order number, item and reason. Contact us before posting a parcel so we can provide return instructions; an unexplained parcel may be difficult to identify.
Return condition
Items should be unused, in their original condition, with the original packaging and any included components where reasonably available. Keep the proof of purchase. Explain any defect or delivery problem in your request. This policy does not limit rights that cannot lawfully be excluded.
Return address
Our company address is the default return address: Room 1101-5, Building 1, No. 199 Yueming Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China. Wait for the return instructions before sending the item. The separate Hong Kong business contact address is not the default return destination.
Return shipping costs
For a change of mind or another personal reason, the buyer pays return shipping. Use a service appropriate to the value of the item and retain proof of postage. For a damaged, defective or incorrectly supplied item, contact us so we can review the issue and explain the appropriate resolution and shipping arrangements.
Damaged, defective or incorrect items
Contact us promptly after noticing a problem. Include the order number and relevant photographs if possible. Do not attempt repairs or alterations that could make the issue harder to assess. The resolution will reflect the circumstances and applicable consumer rights.
Inspection and refunds
After receiving the return, we aim to inspect it and process an approved refund within 10 business days. Approved refunds go to the original payment method. Your bank or payment provider may require additional time to post the credit. We will explain the outcome if a request is not approved.
Exchanges and cancellations
Contact us to discuss an exchange; availability and any price difference must be checked. A return and new order may be needed. Request a cancellation as soon as possible; it cannot be guaranteed once preparation or dispatch has progressed. See Order Changes for more detail.
Your legal rights
Nothing in this policy removes mandatory consumer rights or remedies for faulty or misdescribed goods. If local law requires a different remedy or period, those requirements take priority.